Returns & Warranty

The Water Pump Warehouse has carefully selected the models and manufacturers of our products to ensure that we only sell products of the highest quality.

If you do have a pump problem, please call our office on 1300 607 429 and we may be able to provide assistance over the phone. In some cases, we will require you to take a short 30 second video with your phone so that we can see the issue. We can then send the video to our manufacturers, and they can either provide further advice or choose to replace your pump.

All returns need to be approved so a return label can be sent to ensure that items are returned to the correct department and location, any return sent to our mailing address without approval will not be accepted and no compensation will be paid.

Change of mind returns are permitted within 14 days of purchase and only are accepted if products are unopened and unused.

After a change of mind request has been accepted, you’ll be provided with a return label, and we will refund the item price and the shipping fee minus return postage and a restocking fee of 10% of the item price and the shipping fee. If you have not been provided with a return label, we will refund the item price and the shipping fee minus a restocking fee of 10% of the item price and the shipping fee.