Returns & Warranty
The Water Pump Warehouse has carefully selected the models and manufacturers of our products to ensure that we only sell products of the highest quality.
The Water Pump Warehouse offers a 12 month warranty from date of delivery for all our pumps and accessories .
If you do have a pump problem, please call our office on 1300 607 429 and we may be able to provide assistance over the phone. In some cases, we will require you to take a short 30 second video with your phone so that we can see the issue. We can then send the video to our manufacturers and they can either provide further advice or choose to replace your pump.
All returns need to be approved and return shipping is paid by the buyer.
Change of mind returns are permitted however we do charge a 10% fee to pay for product unpacking, checking everything is in order, testing (if required) and return to our warehouse inventory.